We believe the key to delivering the very best for our clients is to be the very best ourselves.
Our inspiring, motivated team of Alchemists know every inch of Argentina and are incredibly excited to share it with you. We strive for excellence for every single customer who travels with us, and we are known for our innovation and creativity.
Lead by our enthusiastic and knowledgeable founder Sergio, we have built a team of makers, thinkers, explorers and creators ready to craft the perfect moment for you.
Meet us below…
Sergio PizzagalliFounder & Managing Director
Mariel PagellaHead of Leisure
Camila MartinezLeisure Travel Consultant
Brenda MarianiLeisure Travel Consultant
Valeria BerwickMICE & Groups Department
Maria DruettaInternational Sales Executive
Rocio CalarcoOperations Department
Gonzalo CarroOperations Department
Micaela MonterrosoOffice Manager
Federico MadeoAdministration
Estanislao LamannaGraphic Department
Maria Rita TestaMeetings & Events Manager
Camila ArancibiaChile Leisure Travel Consultant
Veronica DegesMICE & Groups Manager
Mayra de LucaAccount Manager
Maria GallegoLeisure Travel Consultant
Georgina GarutiHead of Leisure Groups & Series
Yanina EisbruchMICE & Groups Department
Marta PereyraHead Guide
Carolina EvangelistaOperations Department
Mario HolguinHead of Operations MICE
Veronica PenelProduct Department
Gabriela MonterosAdministration
Esteban RattiGraphic Department
Yulia RomeroMeetings & Events Consultor
Monica YzasigaChile Leisure Travel Consultant
Melina RussoBusiness Development Manager
Romina BerroLeisure Travel Consultant
Victoria GaldemanLeisure Travel Consultant
Juan Manuel BurtinGroup Series Department
Daiana BocchicchioMICE & Groups Department
Augusto CancellarichHead of Operations Leisure
Gianluca JulianoOperations Department
Ana RojasOperations MICE
Valeria IgnacioAdministration
Alan LegnameAdministration
Myriam FernándezGraphic Department
Carolina BuzzoniChile Office Manager
Carolina LagosSales Coordinator Chile Office
Sebastian CaldanoBack Office Manager
Santiago AcostaLeisure Travel Consultant
Victoria GrondonaLeisure Travel Consultant
Trinidad GaravelloGroup Series Department
Florencia CendraMICE & Groups Department
Marisol ColaleoHead of Operations Leisure
Guadalupe ChiricoOperations Department
Micaela KiyanOperations MICE
Luis CamachoAdministration
Erica SchaferHuman Resources
Soledad MontaiutiMeetings & Events Associated Director
Anibal EcheniqueChile MICE & Groups Coordinator
Katherine MartinezChile Head of Operations & Customer Service
Wim Crabbe
President & Sales for Latin America
Wim’s strong and personal relationships with DMCs, Event Companies and Professional Congress Organizers throughout his career led to his founding of EDPglobal. As a ‘hands-on’ Owner, Wim still interacts with meeting and incentive planners in New England, Southeast and Eastern Canada, while maintaining strong connections with the EDPglobal DMC partners around the world. A native of Belgium, Wim is fluent in English, French and Dutch.
Beverly Henrickson
Business Development Manager
Bev’s professional relationships in the hotel and service industries have made her a key element in the continued success of EDPglobal. Bev’s extensive administrative, project management and client experience contributes to her expertise and enthusiasm in achieving the goals of EDPglobal and maintaining relationships with our clients and DMC’s. Born and raised in Minnesota, Bev has always taken every opportunity to travel and learn about other cultures.
Lisa Myers
Managing Partner
Lisa is a Minneapolis-based meeting and travel professional with extensive experience in hospitality, marketing and incentives. Her creative and collaborative approach gives her the vision to facilitate the identification, development and implementation of promising results for all of her clients in the Midwest. An enthusiastic traveler since getting her first passport, her favorite place to go is the next one on the itinerary!
Willem Crabbe
Vice President of Sales
Western, Southeast, Minnesota & Canada
Willem is the newest member of the EDPglobal sales team, joining us after gaining a couple of years of experience in the IT world. Based in St. Paul, Minnesota, Willem takes care of account management and business development in Minnesota, the Southeast, as well as Eastern Canada.
Cynthia Score
VP of Sales
West Coast & Western Canada
Cindy brings her broad experience and professional relationships within the incentive and meeting industry to her clients in the Western region of the US and Canada. As a former meeting and incentive planner she has worked on every aspect of a program, from initial concept and sale, to management and operation—Cindy understands the unique challenges of today’s meeting and incentive travel planner. During her many years in the business she has traveled extensively with companies over a broad spectrum of industries to all corners of the world.
Michelle Marie Adams
VP of Sales Northeast
Michelle Marie is a NYC based meeting and event professional with over 10 years of hands-on industry experience, exhibiting tremendous grace under fire, and is a mentor within the industry. Maintaining an office in New York City allows Michelle Marie to make sure that all of her clients in Connecticut, New York, and New Jersey are given 110% of her attention!
Dallyce Macas
Eminence Canada
Dallyce is our Canada attaché, representing the Alchemy brand to our partners in the Great White North. With a 25 year career history of working for global giants such as TUI Travel and Carlson Wagon-lit along with creating and operating boutique travel services for luxury travel, Dallyce is an excellent sales resource. Passionate about visiting South America, she has tested the waters, travelled the lands and put the world’s best travel services to the test. Not to mention, enjoying putting the wines to the test!
Heidi Angell-Schau
Worldview
Heidi is a well experience travel professional with a great passion for incentive travel and connecting people. She is a visionary with a strong ability sense of leadership and bringing people together. She has been working in the incentive travel segment since 1997 and have been doing representation since 2004. Heidi has been afforded through her work to travel extensively to all corners of the world and exhibits a thorough understanding of what destinations can offer for group travel. Her ability to deliver tangible results and strategic relationships in the South African market has earned her the reputation of delivering superior service and returns for her international Principals.
Gonzalo Peluffo
Norway & Finland Representative
Gonzalo has been a globetrotter all his life- originally from Montevideo, he grew up in Buenos Aires, lives in Oslo since 1995 and works fulltime as Sales Manager for Aeroflot Russian Airlines in Norway. Since 2010 Gonzalo has been our man in Scandinavia, he has an extensive network of contacts in the travel industry and promotes the company throughout the country and region. On his free time he loves to read about geography, travels, journeys and history; although his biggest interests are basketball, diving and listening to The Ramones (apparently he has seen them live 17 times!)
Rune V. Harritshøj
Denmark & Sweden Representative
Rune is a correspondent for the Danish press in South America stationed in Buenos Aires since 1999. He has a broad travel-experience both as a journalist throughout South America but also as a tour-guide for Danish groups in the region. He has a degree in Journalism from Denmark and a master in Economics from Universidad de Buenos Aires. He has travelled a lot in Australia, Europe and all of the Americas. Rune is the author of the most read guidebook about Argentina & Chile, published in 2016 by the mayor Danish editorial, Politikens Forlag.
Priscila Mills
Australia & New Zealand Representative
Priscila is passionate about traveling, yoga, cycling, Nature lover and food/wine expert. She is a marketing specialist and majored in Social Communication. Priscila works with Manu at ALCHEMY DMC as a Sales Partner in New Zealand/Australia, specializing on developing new business between both countries
Alexander Belov
Russia & Eastern Countries Respresentative
Alexander is a partner of ALCHEMY DMC since 2014 and is responsible for the huge Russian-speaking market. He holds a degree in Economics from Moscow State University and is fluent in English, Spanish, Portuguese and Italian. Proud of his Russian heritage, Alexander believes in the enriching power of cultural exchange and communication between the nations. A devout opera lover Alexander have been to all major opera houses being Bolshoi Theatre in Moscow and Teatro Colon in Buenos Aires his favorites.
Donovan Cochrane
Worldview
Donovan is a man with many wonderful traits however his standout ability to charm and interact with just about any personality is commendable. With his great sense of humor, Donovan is the kind of man everyone loves to love! He joined Worldview in 2014 as their General Manger and has proved to be an indispensable asset to the team. He has travelled extensively in his role at Worldview and have gained incredible knowledge and understanding of the destinations they represent. Donovan has an great flair for many sports including fishing, golf, tennis and mountain biking. He enjoys socializing with friends and travelling.
Sergio Pizzagalli
Founder & Managing Director
Sergio is a passionate world traveler, fly-fishing lover, soccer devotee, foodie and natural born explorer. He is a connoisseur of all things remote, seeking out the most special experiences like challenging himself for discovering new remote areas in Argentina, fishing in the deepest Bolivian Jungle and spending time in North Korea. He may even be one of the only Argentineans who has stepped foot in this closed country! Sergio majored in Hotel Management and Economics at Buenos Aires University and embarked on his career in the hospitality industry at top hotels such as the Four Seasons Buenos Aires. Sergio spent many years travelling, learning and working in the travel industry before settling back in Argentina, living in Norway, Ireland and Spain during this time. Back in his home town of Buenos Aires, Sergio founded INFOBA DMC Argentina with his best friend Tomas almost 18 years ago and since then their company has gone from strength to strength, growing into a renowned DMC company, developing unique travel and event concepts. Some years ago, they created the ALCHEMY High-End Travel Experiences brand, which was designed to partner with travel professionals from the luxury arena, providing truly individual experiences. From here, they have grown their diverse range of products and events and are excited to be launching the entire company as ALCHEMY DMC and building the ALCHEMY Group of Companies from this. He is a member of the Board of Directors of Destino Argentina, an association that promotes luxury travel in Argentina. The future holds incredibly exciting things and new projects for all things! Sergio is your archetypical Argentinean in that he is crazy about welcoming people to his country and to his home, especially if there’s meat and wine involved! Sergio loves to host an "asado" and if you play your cards right, you may end up with an extra-special invite to join him! If ever meeting Sergio, we have one key piece of advice – If you don’t believe that The Ramones are the best rock band ever, best stay away from discussing music at all!
Tomás Ratti
Co-Founder
Programmer and graphic designer, web developer and hard-worker with more than 20 years of experience on the Internet business. As a developer he makes inventory control, product and online sales systems, access and accreditation apps, focusing his experience on incentive trips and congresses. Loves to travel around Argentina destinations and enjoys family vacations.
Veronica Deges
MICE Manager
Veronica enjoys designing and operating challenging and out of the box luxury programs- focusing mainly on incentive trips and meetings. She loves discovering unknown getaways around her home country Argentina. Veronica spends her free time with family and friends, and enjoys painting mandalas, reading and maintaining her small but charming garden.
Melina Russo
Business Development Manager
Melina is pure Sagittarius: positive, curious and energetic. She loves living outdoors, admiring different landscapes and cultures. She majored in Tourism, and has worked in the business ever since. She started her career in El Calafate, Patagonia and used that experience as her impulse. She never stopped ever since. She has visited most of the main destinations in Argentina and has a comprehensive knowledge of the country and its possibilities. Always focused in B2B market, she has been part of the company for 7 years, in the MICE and Leisure divisions.
Anabella Savall
Leisure Travel Consultant
Since she was young, her curiosity to know different cultures led her to visit several countries in America, Asia and Europe. When she travels she loves being surrounded by nature and make new friends on the go. Interested in everything and everyone, Anabella likes cats, food, progressive metal, yoga and mountaineering. She is a very adaptable person with great sense of humor; always on the lookout for new experiences and challenges. Her favorite quote is “No tomorrow”
Mariel Pagella
Head of Leisure
Mariel has been a part of ALCHEMY DMC since the beginning of her professional career, when she majored in Tourism, and is now a member of the Leisure Division. She is fascinated with the world itself, extremely curious, with a constant feeling that there is not enough time to experience everything she wants to see. Mariel loves music and art, but her true passion is contemporary dance, and she is a proud River Plate fan.
Valeria Berwick
MICE Department
For the past 20 years Valeria has worked in areas related to Tourism and Events, starting in her early days as a flight attendant, later organizing Congresses on Education, and finally specializing in Inbound services for FITs and Groups. At ALCHEMY DMC she is part of the MICE Department, quoting and operating groups from all over the world. Valeria loves gardening and spending time with her family and friends, and has travelled extensively both in Argentina and abroad.
Jorge Orozco
MICE Department
Jorge has been working in the travel industry for the last 15 years, he started working at a 5 diamond hotel in Cancun, and then he discovered the incentives world. He loves to travel, and the part that he enjoys the most is the planning process, this is why he finds his job so pleasant. Jorge was born in Mexico City and lived in Cancun for several years, he decided to move to Buenos Aires in 2016, and he really loves the "porteño" life!
Romina Berro
Leisure Travel Consultant
Romina is an enthusiastic and determined person, avid bike rider and makeup artist. She is a passionate traveler who likes to discover the history and culture in every new city she sets foot in. With her adventurous spirit she has explored Argentina extensively from North to South. Shortly after obtaining her degree in Tourism, Romina found the opportunity to grow professionally doing what she is passionate about at ALCHEMY DMC.
Ariana Pugliese
Leisure Travel Consultant
Ariana has a degree on tourism and hotel management. She chose this profession in order to help people planning their trips as she considers that travelling is the best way to invest time and get to know the different cultures. In her leisure time she likes doing exercise and studying new languages
Adrian Leiva
MICE & Groups Department
Adrian was born in the city of Buenos Aires and is passionate about traveling and discovering new cultures. Surrounded by his loving family and close friends, he could not imagine his life without them by his side. Very fond of playing sports, listening to music and supporting the River Plate football team. With more than 20 years in the tourism industry, he joined ALCHEMY to continue both learning and incorporating new experiences, contributing to the company with his “know-how”.
Norberto Barreiro
Operations Department
Norberto loves to travel and explore all kind of cultures, his favorite food is Mexican and enjoys listening to music all day long. He was born in Buenos Aires and moved to Cancun, Mexico when he was 19, where he lived for 10 years, working in the Travel and Hotel industry. In 2018 he joined ALCHEMY DMC as part of the Operations Department.
Marisol Colaleo
Head of Operations Leisure
Marisol was born in Buenos Aires and studied Tourism, is a traveler and food snob. She loves animals and Nature. She has travelled in Argentina discovering and enjoying the captivating landscapes of her country. Marisol has been working in Tourism for more than 8 years and is part of the Operations Department at ALCHEMY DMC since 2015.
Julian Mole
Operations Supervisor
With a degree in Tourism, Julian has been working in the industry for the past 10 years. Bon vivant, lover of fine cuisine and avant garde cocktails, he enjoys travelling to international destinations, getting to know new places and cultures. He is currently working as the Operations Manager at ALCHEMY DMC.
Victoria Ontanilla
Product Department
Victoria is passionate about travel and cultural exchange with foreigners. Born in Mendoza, where she grew up and studied Tourism, her impulsive personality brought her to Buenos Aires eight years ago, when she came to a Coldplay concert and stayed forever! Her favorite hobbies are dance and theater, and in her free time Victoria likes discovering new places and things to do. As part of the Product Department, she puts all her energy into finding the best activities in Argentina.
Estanislao Lamanna
Graphic Department
Estanislao (also known as "Estani") is the head of the Graphic Department, handling both Print & Online requirements. Funny and creative, but not least responsible, he assures both colleagues and clients the best outcome for all of their needs. A part of the ALCHEMY DMC family since 2012, he has a degree in Graphic Design from the University of Buenos Aires. In his spare time he enjoys travelling, singing and partying!
Valeria Canelo
Graphic Department
Valeria studied History and Graphic Design, and participated in workshops of graphics exploration tools. She is restless by nature and is continually seeking inspiration for her work; she loves to visit museums, old hidden Bodegones and to connect with the locals at the places she visits with her family. Her favorite hobbies are hand painting with Fileteado Porteño and dance. As part of the Graphic Department she pours all her energy into highlighting the best of Argentina!
Maria Druetta
International Sales Executive
Maria works in the Outbound Department since 2008. She studied to be a Teacher and after travelling within Argentina and abroad, and also living abroad for several years, she decided to pour all her expertise and passion into Tourism. Fanatic of San Martin Club rugby team and always following River Plate football team, every Sunday Maria enjoys the folklore experienced at the Stadium.
Hugo Naccarato
IT Department
Hugo loves travelling, specially the mountain regions and driving along Argentine routes; camping, fishing and spending time Outdoors. His other passion is technology and its advances, and at ALCHEMY DMC Hugo is in charge of the Systems division, creating new platforms that complement the multiple services the company offers.
Nadia Ruiz
Administration
Nadia has a Bachelor's degree in Administration and is also studying to be an Accountant at the University of Buenos Aires. She loves to travel, spend time with friends, animals and punk rock. She started working at ALCHEMY DMC Argentina 10 years ago, has learnt and grown year after year with the company, and is now in charge of the Administrative Department.
Valeria Ignacio
Administration
Valeria is a quiet and disciplined member of the Administrative Department of ALCHEMY DMC, where she has worked for the past 3 years. She loves meeting new people and establishing lasting relationships. Travelling and photography are her favorite ways of spending her free time.
Miroslava Brito
Administration
Miroslava is a dreamer and entrepreneur, she loves to explore and discover new places, cultures and customs. That is the reason why she is in Argentina today working as an administrative assistant at ALCHEMY DMC. She is characterized for being a happy, empathic, proactive person who works in an organized and responsible way.
Marta Pereyra
Head Guide
Marta has always been a seeker of new horizons. In the early years after she has got married, she devoted her time to care for her home and her two sons. She has always been passionate about cooking, so after her sons grew up she decided to follow her passion. She chose a career as a Chef and achieved a degree in Gastronomic Events Organization. She then ran her own Catering Service Company for 5 years. Eleven years ago she joined the staff of ALCHEMY DMC . She became so involved showing people the country she is so proud of that she began a new career as a Tour Guide which she continues to do at the present time.
Florencia Clar
MICE Department
Florencia has a passion for literature, shopping, traveling and gourmet food. She majored in Social Psychology and as a Professional Meeting Planner. She has worked in the Travel industry, mainly focused on corporate groups and events, for more than 15 years while she gained a broad experience on meeting planning and Pharma industry.
Ana Paula Solanas
MICE Department
Ana loves traveling, making new friends around the world, the Outdoors and is a passionate runner. She majored in Tourism & Hotel Administration and has worked many years quoting incentive groups and individual travelers, and is an expert in Buenos Aires Venues and Excursions. At ALCHEMY DMC she works in the MICE Department developing unique inventive programs.
Esteban Ratti
Graphic Department
Esteban hails from Buenos Aires. He handles all things Branding, working closely with the Graphic Department in all aspects from design to manufacturing to final placement (he is not shy about tying ropes and securing flag banners on a windy day). From an early age he took an interest in all things creative, especially art, lately working with advertising agencies producing storyboards and concept art for TV commercials. This experience helped him develop an eye for producing high quality work and assisting clients in meeting their needs. On his spare time he enjoys learning about foreign languages and cultures, drinking good coffee and listening to cool tunes from the best rock artists both local and from abroad.
Alejando Millar
ALCHEMY DMC Chile Acoount Executive
Alejandro is a passionate soccer fan and practiced Judo for many years. He loves his work and his beginnings were in a wholesale tour operator focused on receiving the first cruises that arrived in Chile in the early 80's. He worked there for almost 10 years and then moved to Operations Manager in a tour operator based in Latin America, where he worked for 6 years. Nowadays he is working for ALCHEMY DMC Chile.
Anibal Echenique
ALCHEMY DMC Chile Account Executive
From the very beginning Anibal knew that he loved helping people in so many different ways. He started helping his suburb square to becoming a playable place for those avid for sports. He is a former basketball and volleyball player, and he loves to play “fútbol” every weekend. Anibal started working in hotels in Montevideo, where he was born, and became Sous Chef at both hotels and English-Spanish translator from Oxford University before he went to explore Brazil & Argentina for a while. Nowadays, happy to be part of MICE Dept. on ALCHEMY DMC, he brings together his passion for work while cooking for slums children’s on a help center some weekends.
Brenda Alt
ALCHEMY DMC Peru Account Executive
Initially a communications specialist and TV journalist, Brenda travelled extensively around Peru for more than two years, showcasing many of the country's most remote and beautiful locations. Based on that experience, she decided to specialize entirely on Inbound tourism, an activity she has dedicated exclusively to for more than 14 years. As Operations Manager at ALCHEMY DMC Peru, her current work involves setting up custom tour packages that allow visitors, on holidays or business, to take full advantage of their trip.
Eduardo Alt
ALCHEMY DMC Peru Office Manager
Eduardo, a specialist in marketing and tourism communications, founded and directed the first tourism weekly,trade oriented, newspaper in Peru, a medium that, over time, evolved into a daily bulletin becoming considered among the most important tourism media in South America. In more than 25 years in the area, organized workshops and fairs, both nationally and internationally, to promote the activity among professionals in the sector. Passionate about tourism, the design of new products and services, as well as the quality of service, he is in charge of the helm of ALCHEMY DMC Peru to ensure the best experience for customers during their stay in the country.
Federico Benitez
Administration
Federico is the newest addition to the ALCHEMY DMC roster, combining his passion for high-end experiences with his Marketing studies. He is one more of the bunch who loves learn something step by step every day. In his spare time, he enjoys running and a good book, but his real passion is travelling as much as he can.
Emanuel Scher
Australia & New Zealand Representative
Emanuel loves traveling the world, is a soccer passionate, cinema enthusiastic and Nature lover. He is a natural born Entrepreneur and mastered Chef. He works with ALCHEMY DMC as a Sales Partner in New Zealand/Australia and also as the Account Executive for the local clients.
Eugenia Apalodimas
MICE Department
Eugenia has been working in the travel industry for more than 10 years. Her curiosity took her to travel all over the world and to improve her career. She loves spending time with her family, a good Malbec and cooking for her family and friends.
Alejandra Lippi
MICE Department
Alejandra decided at the age of 15 she wanted to be a professional in Tourism, and she’s dedicated 8 years to her academic growth. She started working professionally in the Industry in 2006 and has a 10 year experience in MICE. She loves the challenge of big groups and events logistics and enjoys seeing the faces of our guests when we blow their minds. Alejandra loves reading, cooking and singing, and she spends her free time between her family & friends, an amateur choir, and her outings in the city.
Nelson Galdeman
IT Department
Since he was a child, Nelson has been an adrenaline lover. He likes every single activity that involves risks and extreme sports. Also, he has been working in the IT industry for the past 10 years. As a computer science enthusiast he joined ALCHEMY DMC IT Department.
Veronica Sanchez
Product Manager
Veronica works behind the scenes together with the Sales team, loading rates and finding the best options for our customers. In the past she worked many years in Events and is now specializing in the Product area. She loves spending time with her family and travelling with them; going to the cinema and sports.
Luis Camacho
Administration
He comes from Venezuela; he is a cheerful, proactive, collaborative and responsible guy. He likes knowing new cultures and tastes all the food they have, that’s why he is in Argentina currently working in the administration department of ALCHEMY DMC.
Gabriela Villagra
Leisure Travel Consultant
From a very young age, Gabriela knew that tourism was the path that she wanted to follow. Her desire to learn and discover has taken her all over Argentina as well as other choice destinations across the globe. She's always on the lookout for the next new experience. Today, after having spent 22 years in the tourism industry, Gabriela's passion remains intact and her desire to take on new challenges continues. When she's not planning her next trip, she enjoys playing with her little girl, and she dedicates as much time as she can to spending quality time with friends and family.
Sebastian Caldano
Back Office Manager
Sebastian has a degree in Accounting and a passionate soccer and rugby fan, playing alongside Tomas and Sergio in their local rugby club. He loves all kinds of outdoor activities, especially enjoying the lovely beaches of Necochea with his family in his spare time.
Mayra de Luca
Account Manager
Mayra was born in Argentina and grew up in Buenos Aires. She has been travelling around Argentina since she was a child. She decided that she needed to add a new side to her career (she had already earned a diploma in Tourism), so she enrolled in accounting studies, which is great because dealing with numbers is a huge part of her job! When she is not entertained with clients, she enjoys being a personal fitness coach. She believes that having balance in life allows training your mind and your body.
Celeste Spacech
Leisure Travel Consultant
Celeste is a travelling lover, she started her career working as a tour guide and has great experiences doing it. She thinks that Argentina has the most stunning landscapes, specially beautiful mountains. She loves nature and local food. Her hobbies are trekking, biking, visiting fairs and practicing yoga. She loves spend time with friends, boyfriend and family.
Maria Gallego
Leisure Travel Consultant
Maria's trips are all about outdoor activities, long treks and drink some mates in outstanding landscapes. She travelled widely through Europe, Asia, New Zealand and Australia; but her favourite destination will always be Argentina. She loves its food, music and culture and always encourages people to visit it when she meets fellow travellers abroad. In her free time she loves gathering with friends and family, singing, playing the guitar and have a cold beer at a brewery.
Anabel Ramos
Operations Department
Anabel is a graduated Graphic Designer and professional Photographer. She has a curious mind and strives to learn and explore new things that feed her creativity. She has a very determined sence of responsibility. When she travels, she likes to go to those not known places and enjoy the tranquility of a landscape for herself.
Santiago Reina
Leisure Manager
Santiago was born in Buenos Aires, and ever since he was young, he has developed a passion for Geography and Travel. Being very enthusiastic, he decided to join both of his passions together making a career in Tourism. He has been working in this industry for 12 years so far. He loves challenges, and so, he joined ALCHEMY DMC Argentina to lead the Leisure Team. Also, a big fan of travelling and spending time with his family and friends. On top of all that, he can’t imagine his life without music, but his favorite hobby is attending River Plate’s football matches.
Camila Martinez
Leisure Travel Consultant
Camila enjoys travelling and getting to know new places. After obtaining her degree in Tourism and Hospitality, she lived for a one year in Copenhagen and visited various cities in Europe and Southeast Asia. She has worked for more than 9 years in tourism. In her free time she enjoys biking and spending time with her family and friends.
Belen Maestrojuan
MICE & Groups Department
Maria Belen has a degree in Tourism and Hotel Management and has been lucky enough to work in major hospitality companies in Argentina which formed her throughout her career. Curious and detail orientated, she loves to discover small spaces filled with charm, especially in her home city Buenos Aires. A Lover of yoga, she loves having coffee with friends and share barbecues with her growing family.
Lucila Verzoub
MICE & Groups Department
Lucila loves to travel and get to know new people and cultures. She has traveled around the world since she was born. Bringing the experience of being a part of the MICE industry for the last 5 years, and always looking for new challenges. In her free time, she loves baking and spending time with friends and family.
Anabella Rosito
Operations Department
Anabella studied Tourism and Hospitality at University of Salvador. She loves traveling and meeting people from other cultures, and visiting new places. She is a quiet and curious person with a lot of desire to learn all the time. She is also very responsible and orderly. In her free time she studies English and Portuguese and enjoys spending time with her family and friends.
Melina Smigliani
MICE & Groups Department
Melina graduated in Tourism 10 years ago, and since then she has grown professionally in the field. Melina likes coffee and rock music, and loves spend time with her family and friends. Strong believer she has found her true vocation in the MICE industry, as an opportunity to create new unforgettable experiences for each person who comes to our country to live a memorable moment, which pleases her very much.
Patricio Piuma
Leisure Travel Consultant
Patricio is a simple and honest person, born in Buenos Aires. With a Tourism Degree, he has been working for 20 years in the industry. He has visited most of the main destinations in Argentina & Chile and has traveled several times to Europe. Dedicated fan of his family, close friends, AC/DC music, and the San Lorenzo de Almagro football team.
Veronica Penel
Product Department
Veronica is a simple and determined person born in Buenos Aires, who loves and enjoys outings with her family. Firm believer that the small details make a difference. She is the new member of the Product Department of ALCHEMY DMC.
Chiara Mazzocchi
Product Department
Chiara enjoys travelling since she was a little girl, that´s why she studied tourism as it’s her passion!! She worked in the incoming department for over 20 years, getting to know Argentina and its amazing different landscapes and cultures, loves to hang around with friends and family in her free time. Did a break a couple of years to be a full time mother of 3. Now, back on the track with a lot of energy in charge of products and services, very enthusiastic to discover new experiences to offer!
Fernando Colli
Operations Department
Fernando was born and raised in Buenos Aires. While studying his Tourism degree he spent a couple of winter seasons working in a ski resort in the US where he improved his English skills and learned snowboarding. Fernando loves travelling, music and sports, especially football. Meeting new people is also one of his preferred activities.
Alvaro Cevallos
Operations Department
Born and raised in Ecuador, Alvaro came to Argentina in 2006 to study Hotel Management. After many years of living in Buenos Aires, he decided to make it his permanent residence. His personal motto of “Travel the world, Love the memories” made him travel around Argentina; to work and live in a ski resort in the USA, and even took him to Osaka, Japan for a 1 year university exchange program. He considers himself a cat lover, a foodie, a bookworm and an avid lapel pin collector.
Victoria Galdeman
Leisure Travel Consultant
Victoria was born and raised in Buenos Aires. She has been studying Tourism the last few years, so it is her passion. She really enjoys travelling and getting to know new places. She is very outgoing and friendly but also responsible. In her free time she practices Kung Fu and Jiu-Jitsu, and she also goes to percussion classes. She always wants to learn new things.
Lucia Hernandez
Leisure Travel Consultant
Lucia grew up in Quilmes and since little discovered her passion for traveling and learning about different cultures. That was her drive for studying Tourism and Hospitality at Universidad del Salvador. She loves roadtrips, prefers mountains, lakes and streams instead of beaches. Bariloche is her dream place in the world. She is very responsible and organized but also very creative. In her free time she enjoys painting and making handcrafts. It's a great way to connect with herself!
Quinn Sarafolean
VP of Sales Northeast
Quinn is the latest addition to our sales team. He comes to EDPglobal after applying his business management skills with Fortune 500 retailers, Target, Lidl, and Wayfair. Quinn is delighted to make the transition to our industry where he can combine his passion for travel with his business and account management skills.
Sol Navarro
Operations Department
Sol was born in Neuquén so, as a Patagonic, she loves Winter! She has a degree in tourism and is also a teacher. She loves traveling and prefers to visit big Cosmopolitan cities. As a Virgo, she is very attentive to everyone's needs and she will never do anything halfways, knowing that good things come to those who earn it. That is why she is a hard worker.
Nicolás Cohen
Operations Department
Nicolás is a young hotel management and tourism student, born and raised in Buenos Aires, Argentina. Proactive, enthusiast, curious and joyful, he enjoys spending his spare time outdoors hiking Argentinean mountains and finding new paths to some of the most astonishing landscapes hidden in the Patagonia region. Driven by passion and amazed by the beauty of his country this twenty-two-year-old fitness fan delights his friends and family while cooking great asados. Moreover, service trips aiding local communities, getting to know new cultures and always seeking new adventures and experiences are his favorite ways to spend holidays and spare time.
Juan Mazzella
Administration
Juan is a sports journalist, loves music, movies, technology, and soccer. He is also a big fan of mate and a very passionate amateur chef. Whenever he has the chance, he loves traveling, especially to beach destinations. From all the places he visited in his country, his favorite one is the city of Mar del Plata because it has the perfect combination of a beautiful city and gorgeous beaches.
Carlos Melia
Sales Partner United States
LGBTQ+ Global Sales Partner
Carlos Melia, born in Buenos Aires, Argentina, now living in New York for the last 12 years. Citizen of the World, with over 28 years curating the world of luxury travel and lifestyle. He is a true alchemist and a referent in the travel industry. He has been a VIRTUOSO Specialist in the Art of Travel for more than 10 years. Founder of LGTNetwork - Luxury Gay Travel Network. Carlos teams up with ALCHEMY DMC as our Sales Partner for the United States region and Global Sales Parner for the LGBTQ+ segment.
Yanina Eisbruch
Leisure Supervisor
Yanina is passionate about travel, since she was a child she dreamed of having this profession and has been leading this great adventure for more than 15 years. She has a Hotel Management degree. She started her career working for 5 years traveling the world aboard large and luxurious Cruise Ships what made she understood the importance of high quality of service. After that she specialized in the Management and Operations for Incoming Tourism and MICE in a Multinational Company. She loves her job and enjoy free time with family and friends. Planning vacations and relaxing on the beach are her favorite but she also enjoy very much being at the Mountains admiring outstanding landscapes, whenever a trip ends she is always planning the following one.
Santiago Acosta
Leisure Travel Consultant
Santiago is a curious and adventurous person, mountain and trekking lover. Since he was a child, Santiago travel to different destinations inside Argentina. In these trips he was able to develop a great passion for the natural and cultural resources of his country. He loves practicing sports such as swimming or biking, and he is a big fan of Banfield, his soccer team. His goal with this opportunity in ALCHEMY DMC is to help people find the best experiences in each place and he wants passengers to love Argentina as much as he does.
Federico Madeo
Administration
Federico was born and raised in Buenos Aires. He is an adventurous person, he is a sports enthusiast and loves outdoor activities. One of his biggest hobbies is to practice team sports, specially football/soccer, but his real passion is travel. When he travels he loves to immerse in the local culture and food of each place he visits. He´s currently working in the administration department of ALCHEMY DMC.
Federico Madeo
Administration
Victoria was born and raised in Buenos Aires. She has been studying Tourism the last few years, so it is her passion. She really enjoys travelling and getting to know new places. She is very outgoing and friendly but also responsible. In her free time she practices Kung Fu and Jiu-Jitsu, and she also goes to percussion classes. She always wants to learn new things.
Laura Videla
MICE & Groups Department
Lali is a passionate worker with more than 12 years of experience in the tourism industry where she has learned what her true passion is: create unforgettable memories for all the guests. She has travelled to most of the main destinations in Argentina and is always willing to discover new and remote landscapes. Mother of a teenage daughter, voracious reader and soul cook, always ready to dazzle her loved ones with a homemade recipe.
Bruno Lima
Luxury Lifestyle Brand Curator & Co-Founder
With 20+ years of combined experience in the brand management, luxury fashion, product marketing, and with a MBA in Luxury Management from FIT NYC, Bruno Lima has been developing, branding, and curating the best in fashion, art, and lifestyle - leading the design and development of high-end marketing campaigns and product development initiatives for luxury products/brands and renowned clients. Having traveled around the world has given Bruno Lima a vast global knowledge about the world's finest spots.
Augusto Cancellarich
Head of Operations Leisure
Augusto has a degree in Tourism and has been working in the travel industry for the last few years. He is passionate about getting to know new places, activities and experimenting different cultures. His hobbies are gardening and making soy candles. He is currently working as the Head of Operations Leisure at ALCHEMY DMC.
Leonardo Fornaro
Head of Leisure Groups & Series
With over 20 years of experience in the tourism industry, Leandro has become one of our latest members inside the Leisure Team. Voracious reader, he always carries one or two books in his bagpack when travelling. Huge music and photography fan, he enjoys taking live bands pictures in his free time. He loves Argentina and its culture and tries to pass on the same feeling to the clients.
Georgina Garuti
Head of Leisure Groups & Series
Georgina has been working in Tourism for more than 20 years, she is a passionate worker and shares her enthusiasm for Argentina with everyone. She is outgoing and also a determined person, curious and she loves to learn new things all the time. Mother of teenage twins, in her free time, enjoys practising yoga, walking, reading and watching Tv series. She is the current Head of Leisure Groups & Series at ALCHEMY DMC.
Myriam Fernández
Graphic Department
Myriam works closely with Estani in the Graphic Department. She has many years of experience in this area. Hard team worker, self-motivated and also has a positive attitude towards her career and life. She is passionate about art, music, travelling, and in her free time, she enjoys riding her bike, doing sports and spending time with her friends.
Federico Madeo
Administration
Federico was born and raised in Buenos Aires. An adventurous person and sports enthusiast, he loves outdoor activities. One of his biggest hobbies is team sports, especially football/soccer, but his real passion is travel. When traveling, he loves to immerse in the local culture and food of each place he visits. He´s currently working in the administration department of ALCHEMY DMC.
Micaela Monterroso
Office Manager
Micaela was born in Buenos Aires, but she feels native in every place that she travels. She is a flight assistent and studying social communication. Micaela is passionate about providing the best to each client and is always supportive of her colleagues. Her favourite things to do in her spare time is to gather with family and friends and enjoy the sunset.
Gabriela Monteros
Administration
Gabriela has a degree in Hotel Management and is a member of Rates Department at ALCHEMY DMC. She is a positive and organized person. She loves travelling to know new places and cultures. In her free time, she enjoys spending time with her family and friends. She is passionate about music and practicing pilates.
Soledad Montaiuti
Meetings & Events Associated Director
During her time in the hospitality industry, Soledad, has been working in different areas which made her build a very solid experience within negotiation, leadership and organisation of events and trips. She has specialised in hospitality administration within Sales & Marketing teams and has been part of well known hotel brands such as NH Hotels and Accor Hotels. She is a professional with great carisim, human integrity, energetic, compromised, dedicated and especially great at building long term business partnerships.
Maria Rita Testa
Meetings & Events Manager
Rita is a passionate explorer of the world, exotic cultures, local traditions and gastronomy. She enjoys meeting people and gathering experiences to nurture your personal and professional life. With more than 15 years in the industry, she has extensive know-how in organizing travel and corporate events, developing technical and human qualities that add value to her profession. Curious, versatile and with an innovative outlook, she takes on challenges to exceed customer expectations. She is creative, predisposed and dedicated to service, demonstrating outstanding leadership in work teams, commercial management and logistical and operational developments.
Adrian Bach
Head of Operations MICE & Groups Division
Adrián has a degree in Hotel Management and has worked in the luxury industry segment ever since. When traveling, he loves discovering and tasting local and traditional dishes and enjoys driving to the new destination whenever he can. Adrián is a great fan of motorsports and Outdoors activities such as running and biking.
Rosario Orduna
Operations Department
Rosario was born in the province of Misiones and grew up in Buenos Aires. Doing roadtrips around Argentina with her family since she was little is how she discovered her passion for traveling and for everything that implies a cultural exchange. She has a degree in Tourism and Hospitality and believes that is very important to always provide the best service. In her free time she likes to swim, go sightseeing in Buenos Aires with friends and also enjoys trying new dishes from different parts of the world as she believes that is a nice way to get to know the culture of a country.
Tamara Alaniz
Operations Department
Tamara has a degree in Tourism and has just joined our Operations team. She loves nature, and travels to different places every year to discover (& sometimes rediscover) the most beautiful destinations of Argentina and the world. She enjoys hanging out with her family and friends, and is passionate about animals.
Carolina Buzzoni
Chile Office Manager
Cheerful, caring and passionate about discovering the hidden beauty of every place by immersing herself in local roots; Carolina loves to go the extra mile following her curious heart and her wild imagination allowing her to create memorable experiences that can hardly be found elsewhere. She grew up in Chuquicamata, a corner in the Atacama Desert, which ignited her desire to discover lush and dry places alike by recognizing in each of them their unique beauty. Her professional experience is linked to attention to detail, always striving for a service of excellence. Tailor-made trips are her specialty, and innovative experiences her constant search in a country of contrasts, of great beauty, in which there is much to discover.
Anibal Echenique
Chile MICE & Groups Coordinator
Anibal was born in Uruguay and grew up in Montevideo. He has been working in tourism and travelling since his earliest 20th. He moved to Florianópolis in Brazil for his internship in hotel administration and stayed for a year. Then decided to expand his knowledge in tourism and returned to Uruguay for a pair of years studying gastronomic business administration. That was when he began to make contact with events in a hotel in Montevideo. Very quickly, in 1998, he arrived in Chile and began working in the aeronautical industry for Swissair as a promoter in all the regions of Chile, which led him to discover the country from north to south. A while ago, he has become the head of MICE for ALCHEMY DMC Chile by CTS. He love to play fútbol, basket and without no doubts, share BBQ with friends and any guest arriving to Chile. There's always a good chat to come around a glass of chilean wine and a fire.
Geraldine Klaassen
Chile Leisure Travel Consultant
Geraldine, but her nickname is Geri. She was born in Santiago de Chile, but she lived her entire school stage in the south of Chile. She studied Tourism Administration and has more than 8 years of experience in Tourism. She is a very cheerful, jolly, positive person, and for her, life happens now. Her innate curiosity has allowed her to get to know different places in Chile, and she never gets tired of looking for new experiences.
Camila Arancibia
Chile Leisure Travel Consultant
Camila was born and raised in Santiago, studied tourism at the university and from that moment she began to have jobs during the summer as a tour guide in San Pedro de Atacama. She finished her degree and dedicated to the area of sales and operations in tourism agencies in Santiago. He is a quite cheerful person, she really likes to discover new places and have new experiences. She loves to read the history of cities through their architecture, even in Santiago she is always looking for buildings or houses with history. She is a lover of cinema, music and wine.
Juan Manuel Burtin
Group Series Department
Juan was born and raised in a small town close to Buenos Aires, and fell in love with this big city the first day he set foot on it. He has a degree in Hotel Management and has been working in this industry for the last 15 years. He loves traveling, meeting new people and exploring different cultures.
Rocio Calarco
Operations Department
Rocío is a recent college graduate in Tourism and Accommodation and a soon to be flight attendant. She is looking forward to broadening her horizons and always willing to cooperate with the team in order to maximize the visitors experience. In her free time she enjoys going for a bike ride, chilling with her dog or spending time with her friends.
Lourdes Vallejos
Operations Department
Lourdes was born in Buenos Aires, Argentina. She has a degree in Tourism and hospitality. One of her hobbies is martial art, she practices Karate and Kickboxing. She is a honest, meticulous and a funny person, who loves and enjoys traveling, adventures activities and explore different cultures.
Victoria Grondona
Leisure Travel Consultant
Victoria as a kid traveled a lot around Argentina and that inspired her to study a degree in Tourism. Her aim is that guests love Argentinian landscapes and culture as much as she does. She has a special place in her heart for Villa la Angostura, where she lived and worked for a while and mostly learnt how satisfying it is seeing the feeling of joy in a tourist. That pushes her to improve her knowledge and skills to keep growing in this business and her incipient career.
Carolina Evangelista
Operations Department
Carolina was born & raised in Buenos Aires. Travelling around Argentina made her fall in love with her country and now she wants all the passengers to feel the same. She has a degree in Tourism & Hospitality but she is also a passionate Pilates teacher. She is part of the Operations Department.
Ana Rojas
Operations MICE
Ana was born in Paraguay, and raised in Buenos Aires. In love with the city of Buenos Aires and the fast life that is characteristic of city life. Her background professional life is in the gastronomic sector and luxury hotels. She likes to know the services and seeks to improve each customer experience. She has a degree in Sustainable Tourism and Hospitality and future Sustainable Tourism License.
Carolina Lagos
Sales Coordinator Chile Office
Carolina was born in Santiago de Chile and grew up in the Lake District, exploring that beautiful region with her dad. She decided to study Tourism, due to her passion for traveling. Having lived in the United States and in Argentina, travelled through four continents so far, and having worked in the travel industry for over 28 years, Carolina feels a citizen of the world. She enjoys mixing with the locals and learning about their culture and traditions, and always shares her love for South America.
Agustina Julia Tata
MICE & Groups Department
After her Art degree, she traveled to Uruguay with her best friend, and she became fascinated by its culture, the sea, the locals, and with their way of preparing mate. After that, she knew that she wanted to dedicate part of her life to something related with travels. After that, she couldn’t stop travelling to different countries every time she was able to, until getting to visit Hawaii and its Islands, one of her dreams. Her favorite place in Argentina is El Chaltén. She really thinks travel is a way of expanding our perspective beyond what we know, helps us to grow and we travel to fall in love once more. A beautiful day for her is being surrounded by good people and also sharing a cozy meal, those are simple things that fulfill her heart.
Daiana Bocchicchio
MICE & Groups Department
Daiana has a degree in tourism and hotel management. She has been working in the tourism industry for a few years. She is passionate about her country and she loves to show Argentina through trips. San Martin de los Andes is her favorite place to be. Her favorite hobby is to spend time in nature with his dog. She is part of MICE team of ALCHEMY DMC Argentina.
Micaela Kiyan
Operations MICE
Since she was a kid, she was always curious to learn about different cultures that connect her with the magic of the places. That's how the lakes and mountains led her to travel around Argentina and work in Tourism, looking for different ways to make that each person who visits the country be able to connect with that feeling and choose to go back. She was born in Buenos Aires but her heart is in Ushuaia, Micaela is part of the operations team and her mission is providing you with a unique experience, full of adventures that will make you feel like home.
Gianluca Juliano
Operations Department
While having had little experience in the hotel business, Gianluca is taking his first steps in the industry. He belongs to the Reception area and the Operations department, available to help in any way possible. He really enjoys traveling, outdoor activities, sports, and spending time with his friends. His goal is to thoroughly explore every corner of his country.
Guadalupe Chirico
Operations Department
Part of the Operations Department at ALCHEMY DMC, Guadalupe was born and raised in Buenos Aires, but the thing she loves the most is discovering new destinations and getting to know different cultures. She has a degree in Tourism & Hospitality and has been working in the field for the last 8 years. She considers herself to be an enthusiastic person and is always eager to learn new skills. She is also an avid reader and yoga instructor.
Gonzalo Carro
Operations Department
Gonzalo believes that traveling is an experience that enriches individuals, fosters wisdom and open-mindedness. He embraces the idea that every destination presents a unique opportunity to create meaningful stories. Gonzalo's top preferences include Australia, New Zealand, Germany, and Spain. However, his heart holds a special place for La Patagonia and the Argentine coast, particularly Miramar. In his free time, he really enjoys an afternoon at the beach with friends, reading a good book, listening to music, and learning languages.Being a true Argentinean, his passion for football is evident. Gonzalo loves playing football with his friends and enjoying the traditional Argentine barbecue known as 'asado'.
Mario Holguin
Head of Operations MICE
Mario was born on a beautiful Colombian island called San Andres. His passion for the hotel industry brought him to Buenos Aires. He worked for 18 years in different hotels. He loves scuba diving, water sports and biking.Now, with consistency and commitment, he is facing this new challenge, as Head of Operations ALCHEMY DMC.
Trinidad Garavello
Group Series Department
Like every other Argentinean, she puts deep passion in everything she does, but mostly when it's about showing everyone her culture. She truly believes that there's nothing more fulfilling than discovering the wonders that Argentina holds in every little corner, such as its mind-blowing landscapes, unique culture and architecture, amazing food with varied flavors and mostly, its people. Trinidad is a creative and active person who has a Degree in Tourism and keeps her profession updated by learning about Accessibility, Sustainability, and Marketing.
Yanina Eisbruch
MICE & Groups Department
Since Yanina finished her studies in Tourism and Hospitality, she worked in different companies obtaining excellent results, especially in Corporate Events. She has extensive experience in the Travel, Hotels, Cruises, Events and Tourism industries. She is passionate about travel, whenever she can she tries to take advantage of her free time to escape to a new place in the world. She worked abroad for 5 years, which allowed her to visit many countries and gain knowledge of different cultures and places. Always a teamwork orientated person, willing to collaborate in whatever is necessary, trying to achieve the best possible results.
Alan Legname
Administration
Alan was born and raised in Buenos Aires. He is characterized by being a person of principles and values, always smiling and bringing smiles to the others. He loves music, movies and reading. His hobbies include, music, movies, reading and dancing and he also enjoys visiting new places with his family in his spare time. He is currently part of ALCHEMY DMC's Administration team.
Erica Schafer
Human Resources
Erica has a degree in Tourism and Hospitality, as well as having experience in Human Resources. She has been in the industry for 15 years and loves to travel around her country.Practices yoga and is interested in topics related to emotional intelligence.
Brenda Mariani
Leisure Travel Consultant
Brenda was raised in Buenos Aires, her passion for travelling and the idea of getting to know new cultures motivated her to study Tourism and Hotel Management. She enjoys being in contact with people from all over the world and sharing her culture. In the last few years she has dedicated herself to incoming tourism, which has allowed her to accompany many travellers in planning their trips around Argentina and discovering the most beautiful spots in the country.
Florencia Cendra
MICE & Groups Department
Florencia has 19 years of professional experience within Tourism, MICE and Hospitality Industry. She spent many years traveling and living abroad and chose Bariloche (North Patagonia) as her first home until returning to Buenos Aires in 2022. She loves the combination of Mountain & Lake. Back in Buenos Aires, Florencia changed winter and adventure sports for running. She enjoys escaping from the city every once in a while, meeting new people and spending time with her family and friends.
Yulia Romero
Meetings & Events Consultor
Yulia is from Venezuela and chose Bs. As. as her second home on 2017. She has a degree in Tourism Business Administration and from the beginning of her studies, she interested on the events world. Her professional career started on five-star hotels, where she gained experience in different areas such as banquets, sales and events. Yulia is very responsible and proactive person, committed to the objectives she sets for herself but above all, she is a very fun person!She enjoys visiting new places and immersing herself into each’s culture. Moreover, she is a fanatic of nature and of sharing quality time with her loved ones!
Monica Yzasiga
Chile Leisure Travel Consultant
Monica was born in Lima, Peru, and she has been in the Travel Industry for over 20 years; and has specialized in South America. She loves the arts like going to concerts, cinema and theatre, sharing time with her friends and family and it's her passion in travel that brought her to live a new experience in Santiago, Chile; she thinks that every trip is a new experience that gives the opportunity to learn and continue growing personally and professionally.
Katherine Martinez
Chile Head of Operations & Customer Service
Working in the tourism sector since 2013, Katherine is a passionate person by traveling experiences, she is glad to share her knowledge with all the people who would like to visit and enjoy the beautiful places in Chile and around the world. Her work with tour operators and travel agencies gave her the chance to meet great people, beautiful local cultures, impressive natural landscapes, and amazing architecture as well as the opportunity to improve her capacity to make a difference with excellence in guest service.